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2011-05-04 16:40

     ְӦδԶǻǫ͵΢ЦòƲDZʤָ㣬ְ΢Цã

Requiring employees to smile at customers may backfire because US researchers say fake smiling worsens mood and affects productivity.  %www.qxninfo.com

ҪԱ΢Цʵ䷴Ϊо߳ǿջЦһƻԱ飬ӶӰ칤

ƼϢ

ļдд

当咱们选取学生时咱们是全体来看的
Ӣļдʾ所以记住对比清楚
Ӣļдþ是重要的渔业增养殖区和盐业生产区
Ӣļд底子靠智商税盈余了
ļдر去年我们挣了5000万

Brent Scott assistant professor of management at Michigan State University and former MSU doctoral student Christopher Barnes studied a group of city bus drivers during a two-week period. They examined the effects of fake smiling and deep acting or cultivating positive emotions by recalling pleasant memories.

ЪѧĹѧڲء˹غǰմѧʿ˹иͶ˹һй˾ΪܵоԼǿջЦ΢Цͻ⼸ʽЧ

"Employers may think that simply getting their employees to smile is good for the organization but that's not necessarily the case" Scott says in a statement. "Smiling for the sake of smiling can lead to emotional exhaustion and withdrawal and that's bad for the organization."

The researchers found the findings were stronger for the female bus drivers.

˹һгƣ“ΪԱ΢Ц֯棬ʵȴˡΪ΢Ц΢ЦֻƣƧ֯洦”о߷ŮԹ˾

"Women were harmed more by surface acting meaning their mood worsened even more than the men and they withdrew more from work" Scott says. "But they were helped more by deep acting meaning their mood improved more and they withdrew less."

˹˵“ŮԸ˺Ӱ̶ȱԸҸѧϰϵ΢ЦǵָԸãҲܸ”

Deep acting may help improve mood in the short-term but Scott says it has been suggested that if people do this over a long period they start to feel inauthentic.

Ȼ΢Цڶڿܸ˹˵ܿʼһЦݵʵԡ

The findings are published in the Academy of Management Journal.

Requiring employees to smile at customers may backfire because US researchers say fake smiling worsens mood and affects productivity.

ҪԱ΢Цʵ䷴Ϊо߳ǿջЦһƻԱ飬ӶӰ칤

Brent Scott assistant professor of management at Michigan State University and former MSU doctoral student Christopher Barnes studied a group of city bus drivers during a two-week period. They examined the effects of fake smiling and deep acting or cultivating positive emotions by recalling pleasant memories.

ЪѧĹѧڲء˹غǰմѧʿ˹иͶ˹һй˾ΪܵоԼǿջЦ΢Цͻ⼸ʽЧ

"Employers may think that simply getting their employees to smile is good for the organization but that's not necessarily the case" Scott says in a statement. "Smiling for the sake of smiling can lead to emotional exhaustion and withdrawal and that's bad for the organization."

The researchers found the findings were stronger for the female bus drivers.

˹һгƣ“ΪԱ΢Ц֯棬ʵȴˡΪ΢Ц΢ЦֻƣƧ֯洦”о߷ŮԹ˾

"Women were harmed more by surface acting meaning their mood worsened even more than the men and they withdrew more from work" Scott says. "But they were helped more by deep acting meaning their mood improved more and they withdrew less."

˹˵“ŮԸ˺Ӱ̶ȱԸҸѧϰϵ΢ЦǵָԸãҲܸ”

Deep acting may help improve mood in the short-term but Scott says it has been suggested that if people do this over a long period they start to feel inauthentic.

Ȼ΢Цڶڿܸ˹˵ܿʼһЦݵʵԡ

1ע “Դ”ƷȨУδȨתءӡתʽʹãѾȨģӦȨΧʹãұע“Դ”Υߣ׷䷨Ρ
2ΪѼתأߺͳڱƷ漰Ȩģ뱾վϵվʵȷϺᾡԴת֮ƷζͬƷĹ۵ʵԡý塢վתʹãȨϵԸΡ
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